• Your full name, phone number and postal address
• The service person's full name and any alias/other names
• Their service number (if known)
• The branch they served in (Navy, Army, or Air Force)
• Approximate dates of their service
• Any deployments, operations, or campaign involvement
• If deceased: Proof of relationship, notification of death and signed permission of the legal beneficiary of the will or person with best legal entitlement
• If living: Authorisation of the individual concerned. If you cannot do this because the person concerned is unable to provide this authorisation, then we will need to receive a signed request from the person who holds the relevant Power of Attorney. In this case, we will also require a copy of the Power of Attorney documents for verification purposes.

We are committed to responding to all requests as promptly as possible. However, timeframes may vary depending on the volume of enquiries and the complexity of each request.  Processing time for applications for ex-serving personnel may take up to 12 months. 

We’ll contact you if we need more information. We understand you may be enquiring on behalf of someone else. Replacement medals can only be issued while the original service person is still living. Please note that we do not provide replica (copy) medals.

• There is no cost to apply for or receive previously unclaimed medals. However, if your request involves significant research under the Official Information Act, a charge may apply. We’ll let you know before any costs are incurred.
• Replacement medals are only available during the lifetime of current and former NZDF service members. The applicant must cover the cost, and the Personnel Archives and Medals team will provide a quote once your request has been received.
• NZDF does not provide replica medals. Only one original issue is available per person. Miniatures or duplicates can be purchased from licensed medal dealers.