Outcome One
Veterans are acknowledged and recognised for their service and sacrifice and the community is aware of the role veterans have played and continue to play in developing New Zealand as a nation.
What are we seeking to achieve?
The acknowledgement and recognition of the service and sacrifice that veterans have made by:
- Effectively coordinating the New Zealand Government’s participation in key commemorations.
- Providing veterans with support to enable to them to participate in the commemoration of significant events related to their service.
- Providing support to cemetery authorities to ensure that Services cemeteries are maintained in perpetuity.
How will we demonstrate success in achieving this?
This will be demonstrated when:
- Commemorations are co-ordinated in a way that ensures that they meet the intent of the commemoration and are undertaken within budget.
- The grants made through the Minister’s Commemorations Discretionary Fund are administered in accordance with the fund’s guidelines, ensuring equality of access to eligible veterans.
- Communities are involved in the ongoing maintenance and development of Services cemeteries.
- Services cemeteries are maintained in a way that recognises the value to New Zealand of the service of the veterans buried there.
What will we do to achieve this?
The management and administration of the commemorations programme, which includes:
- Evaluation of the commemoration of the 95th Anniversary of the Gallipoli landings.
- The co-ordination of the yearly participation of the Anzac Day commemorations at Gallipoli.
- Planning for the centennial commemoration of the Gallipoli Landings.
- Planning for the 60th anniversary of the Korean War armistice.
- The ongoing provision of veterans’ certificates of appreciation.
Reviewing the services we provide in the Memorials and Cemeteries area:
- A review of the charges for ex-service memorials.
- A review of the way capital works for the maintenance and development of Services cemeteries is managed. This will involve a review of the cost effectiveness of the maintenance and development of Services cemeteries.
Links to Outputs
This outcome links to Outputs:
- Policy and Administration
- Services and Payments to Veterans
- Development and Maintenance of Services Cemeteries
- Support for Veterans and their Families.
Outcome Two
Working in partnership with the NZDF, the impacts of service on eligible veterans and their dependants are monitored and they have information about and access to services and supports that promote wellbeing.
What are we seeking to achieve?
Ensuring that veterans have access to services and supports when they require them by:
- Providing accurate information to veterans to ensure that they are aware of the services and supports available and have a clear understanding of the processes involved in accessing assistance.
- Taking a proactive approach to service delivery.
How will we demonstrate success in achieving this?
This will be demonstrated when:
- Veterans’ Affairs New Zealand staff have a clear understanding of the services and supports available to veterans and their families and are able to explain these.
- There is relevant written information available that explains the services and supports available to veterans and their families.
- Veterans have a clear understanding of the services and supports available to them and their families.
- There is a system in place for assessing veterans’ needs so that the services and supports they need at various stages of their lives can be put in place.
- Entitlements co-ordinated by Veterans’ Affairs New Zealand are delivered as a seamless service across all agencies involved.
- Veterans and their families will be involved in planning; monitoring and evaluating the services put in place for them and will feel empowered and able to take responsibility for managing the issues impacting on their quality of life.
What will we do to achieve this?
Ensure that the communication mechanisms used are appropriate and reach all veterans. This includes:
- Strengthening the case management in the community initiative to ensure that Veterans’ Affairs New Zealand has a profile in the veteran community.
- Implementing a new IT system for case management and the payment of War Disablement Pensions.
- Provide staff with training to ensure that they have comprehensive knowledge of all the publicly funded services and supports available to veterans and their families.
- Regularly review printed material to make sure it remains relevant and develop new publications on specific issues
- Seek alternative mechanisms for disseminating information to younger veterans.
Ensure that service delivery is responsive to the needs of veterans. This includes:
- Training staff to assess need and to match the services provided to need.
- Establishing registration databases for various veteran cohorts, allowing veterans of those deployments to register to enable the monitoring of their ongoing health and wellbeing.
- Working with the Expert Panel on Veterans’ Health to ensure that international research relating to the impacts of service on the health of veterans is taken into account in primary level decision making.
- Monitoring the effectiveness and efficiency of service delivery to ensure that services are delivered in a timely manner and to the specification required.
- Establishing a register of providers that are able to provide services and support to veterans in the community.
- Ensuring that the primary level decision-making is clear and consistent and that veterans understand the processes and how they apply to them.
Links to Outputs
This outcome links to Outputs:
- Policy and Administration
- Services and Payments to Veterans
- Support for Veterans and their Families
Outcome Three
The veterans’ perspective is considered as part of government decision-making on issues that impact on their lives.
What are we seeking to achieve?
The provision of quality advice on veterans’ issues by:
- Having access to quality demographic data relating to the veteran population that can be used to inform policy.
- Having access to accurate information about the risks faced by veterans of various deployments, so that long and short term impacts of service can be planned for.
How will we demonstrate success in achieving this?
This will be demonstrated when:
- Veterans’ Affairs New Zealand has mechanisms in place to collect demographic data about the veteran population.
- VANZ has mechanisms in place to obtain information from NZDF about the risks associated with various deployments.
- Veterans’ Affairs New Zealand is consulted over policies that have the potential to impact on the veteran community
What will we do to achieve this?
Establish an ongoing mechanism for collecting key information. This includes:
- Monitoring key indicators that will assist with the development of a profile of the veteran community.
- Restoring questions relating to war service to the Census.
- Establishing a database that gives a background to deployments, the threat assessment and the number deployed.
Developing effective working relationship with agencies involved in the provision of policy and services that impact on the veteran community.
Taking an active part in the Veterans Administrations Senior Officials Forum and Networks in order to obtain information on international trends in the provision of services to veterans.
Links to Outputs
This outcome links to Outputs:
- Policy and Administration
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