Outcome One
Veterans are acknowledged and recognised for their service and sacrifice and the community is aware of the role veterans have played and continue to play in developing New Zealand as a nation.
What are we seeking to achieve
The key achievements will be that:
- Veterans’ service will be acknowledged.
- The New Zealand Government’s participation in key commemorations will be effectively coordinated.
- Veterans will be able to access support to enable them to participate in the commemoration of significant events related to their service.
- Services Cemeteries will be maintained in a way that recognises the value to New Zealand of the service of the veterans buried there.
How will we demonstrate success in achieving this?
Acknowledgement and recognition of veterans service is an important part of placing value on the service and sacrifice that veterans have made.
- Commemorations co-ordinated by VANZ will meet the intent of the commemoration to acknowledge service and sacrifice.
- Veterans will have the opportunity to participate in the commemoration of significant events related to their service by being able access funding through the Ministers Commemorations Discretionary Fund
- Communities will acknowledge veterans’ and their will be a greater public awareness of the role played by veterans in the development of our national identity demonstrated through community involvement in the upkeep of Services Cemeteries.
What will we do to achieve this
The management and administration of the commemorations programme which includes:
- The co-ordination of the yearly participation of the Anzac Day commemorations at Gallipoli. This includes, in 2010, the 95th Anniversary of the Gallipoli Landings.
- A review of the cost effectiveness of the expenditure on the commemorations at Gallipoli.
- The co-ordination of veterans’ participation in any government sponsored commemorations.
- The administration of the Ministers Commemorations Discretionary Fund to provide funding to veterans to enable them to attend commemorations of events related to their service.
The provision of veterans’ certificates of appreciation.
The review of the five year capital works plan for the maintenance and development of services cemeteries. This will involve a review of the cost effectiveness of the spend on cemeteries and will be undertaken in consultation with local authorities.
Links to Outputs
This outcome links to Outputs:
- Policy and Administration
- Services and Payments to Veterans
- Development and Maintenance of Services Cemeteries
- Support for Veterans and their Families
Outcome Two
Working in partnership with the NZDF, the impacts of service on eligible veterans and their dependants are monitored and they have information about and access to services and supports that promote wellbeing.
What are we seeking to achieve
Ensuring that veteran have access to services when they require them is an important part of managing the impact of service on the quality of a veterans life in the long and short term.
The key achievements will be that:
- Service delivery will be proactive and facilitative.
- VANZ will have accurate information about the issues faced by the veteran population to assist with planning of required services and supports.
- The provision of accurate information to veterans ensuring that veterans know what they are entitled to and have a clear understanding of the processes involved in accessing support and assistance.
How will we demonstrate success in achieving this?
Veterans’ needs will be assessed so that services and supports they need at various stages of their lives can be put in place.
Entitlements will be co-ordinated by VANZ to ensure they are delivered as a seamless service across all agencies involved.
Veterans and their families will be involved in planning; monitoring and evaluating any programme put in place for them and will feel empowered and be able to take responsibility for managing the issue impacting on their quality of life.
Veterans’ Affairs New Zealand will have effective partnerships with the service providers that provide services and support to veterans in the community.
What will we do to achieve this?
Streamline current service delivery to ensure that service delivery is responsive to the needs of veterans. This includes:
- Establishing effective systems to monitor the effectiveness and efficiency of service delivery.
- Establishing training to ensure that staff have comprehensive knowledge of the services and supports available to veterans and their families so that all available services can be maximised for the benefit of the veteran and the veteran’s family.
- Ensuring that the primary level decision making is clear and consistent and that veterans understand processes and how they apply to them.
- Establish registration databases for various veteran cohorts to allow for the monitoring of the on going health and wellbeing.
- Ensuring that services are provided in a cost effective way.
Review the information provided to veterans, and the way that information is provided, to ensure that the communication mechanisms used are appropriate and reach all veterans. This includes:
- Improving the quality of the information provided in existing publications, developing new publications on specific issues, regularly reviewing material to make sure it remains relevant.
- Seeking alternative ways to disseminate information.
- Providing information and training to, and working with, veterans’ groups and community agencies to raise awareness of the services available to support veterans who live in the community.
Implementation of the programme of free annual medical checks for Vietnam veterans.
Working with the Expert Panel on Veterans Health to:
- Ensure that international research relating to the impacts of service on the health of veterans is taken into account in primary level decision making.
- Establishment of a centre excellence that provides access to information and expertise in issues relating to the health and care of veterans. The purpose of the centre excellence will be to provide access to this information for groups within the community who deal with veterans care but who do not have access to specific expertise in this field.
Links to Outputs
This outcome links to Outputs:
- Policy and Administration
- Services and Payments to Veterans
- Support for Veterans and their Families
Outcome Three
The veterans’ perspective is considered as part of government decision-making on issues that impact on their lives.
What are we seeking to achieve
Government has recognised veterans as a special group of New Zealanders and provides a range of veteran specific services. It is important to ensure that there is effective information available to provide quality advice on veterans’ issues.
The key achievements will be:
- VANZ will have in-depth information about specific issues available to support decision-making, policy development and service delivery.
- VANZ will have an awareness of, and an ability to respond to, the issues impacting on the Veteran community.
How will we demonstrate success in achieving this?
VANZ will have the operational capability to provide quality advice.
VANZ will have effective working relationships and communication with stakeholders.
VANZ will collaborate with other agencies and agencies involved in the provision of policy and service delivery issues that impact on the veteran community to build effective working relationship to ensure VANZ is consulted over issues that have the potential to impact on the veteran community.
VANZ will have effective working relationships with international administrations with responsibility for the provision of services to veterans so that they are able to access necessary information.
What will we do to achieve this?
Review the current information that is collected about the veteran population and the way that information is collected and managed. This includes:
- Monitoring key indicators that will assist with the development of a profile of the veteran community.
- Restoring questions relating to war service to the census.
Host veterans’ administrations Ministerial Forum and Senior International Forum. This provides an opportunity at both Ministerial and senior officials level to discuss issues of interest to all veterans’ administrations.
Links to Outputs
This outcome links to Outputs:
- Policy and Administration
Previous | Contents | Next