The key risks, which could prevent VANZ achieving its mission, and strategies to manage them, are outlined below.
Key risks and risk management strategies
| Key Risks |
Risk Management Strategies |
| Service documents, personnel and medical, held by the New Zealand Defence Force are destroyed. |
VANZ will work with the New Zealand Defence Force to ensure that the files are adequately protected and that a system for establishing electronic copies of the files is put in place. |
| War Pension files are lost or destroyed. |
VANZ will work with the Ministry of Social Development to ensure that a system for establishing electronic copies of the files is put in place. |
| Unable to achieve outcomes due to the constraints on resourcing created by the size of the organisation. |
VANZ will set clear expectations around the results required to be achieved and will ensure that priority projects can be staffed effectively. Resourcing will be monitored to ensure that it is used effectively, and where required, additional resourcing sought. |
| Service delivery fails to meet the needs of a veteran or the family, which results in significant consequences. |
Systems will be put in place to monitor service delivery and to ensure that service meets expectations. Mechanisms will be put in place to address issues that arise from any service delivery failure. |
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