| Provide policy advice to the Minister of Veterans' Affairs on veterans’ entitlements, care and recognition |
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| 95% of replies to requests within 20 days of receipt of requests, if not otherwise specified. |
100% of all replies to requests were completed within 20 days of receipt. |
| 95% of drafts of policy papers presented to the Minister will be accepted on their first presentation. |
100% of first drafts of all policy papers were accepted on their first presentation. |
| Policy papers will meet defined characteristics of quality advice (purpose, logic, accuracy, options, consultation, practicality and presentation). |
All of these defined characteristics were met. |
| 90% of responses to submissions, other than policy papers, accepted without amendment. |
100% of responses to submissions, other than policy papers, were accepted without amendment. |
| Provide Ministerial Servicing and Support |
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| 95% of replies to requests within 20 days of receipt of requests, if not otherwise specified. |
Due to staffing levels, 88% of all replies to requests were completed within 20 days of receipt. |
| 95% of responses accepted without amendment. |
100% of responses were accepted without amendment. |
| Provide Administration for War Pensions Appeal Board and War Pensions Advisory Board |
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| All arrangements and actions will meet the Boards’ requirements. |
All arrangements and actions met the Boards’ requirements. |
| 95% of actions defined by Boards will be completed within 20 working days after decisions made, unless otherwise specified. |
100% of actions defined by Boards were completed within 20 working days after decisions were made. |
| Management of Rehabilitation Loan Scheme |
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| Provide information to MSD in a timely manner to enable them to make payments 100% of the time. |
Information was provided to MSD in a timely manner to enable them to make payments 100% of the time. Veterans’ Affairs New Zealand took this function over from MSD in August 2008. |
| Administration of maintenance agreements and contracts for service relating to the maintenance and development of Services Cemeteries |
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| Contracts to be current, legally correct and clearly specify maintenance and development requirements. |
Contracts were current, legally correct and clearly specified maintenance and development requirements. |
| No breaches of contract by Veterans’ Affairs New Zealand. |
There were no breaches of contract by Veterans’ Affairs New Zealand. |
| Breaches of contracts by contractors will be managed as per the conditions in the contract. |
There were no breaches of contract. |
| 100% of Services Cemeteries will have maintenance agreements specifying the maintenance standards in place. |
99% of Service Cemeteries had maintenance agreements specifying the maintenance standards in place. (One council has signed subsequent to 30 June 2009.) |
| Quality Audits of Services Cemeteries |
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| 100% of specifications outlined in contracts for service have been met. |
100% of the specifications outlined in contracts for service were met. |
| Services Cemeteries are maintained to the satisfaction of VANZ, Local Authorities, the RSA and veterans’ representative organisations. |
Service Cemeteries were maintained to the satisfaction of VANZ, Local Authorities, the RSA and veterans’ representative organisations. |
| Coordinate New Zealand’s participation in the commemoration of significant military anniversaries |
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| Participation to be delivered in accordance with agreed parameters and budget. |
Participation was delivered in accordance with agreed parameters and budgets. |
| The event coordination will be to the satisfaction of the key stakeholders. |
Event coordination was to the satisfaction of key stakeholders. |